Support

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Here you’ll find answers about your Ultraease device, how to use it, warranty and returns. If it is about a specific order or delivery, please contact our support team below.

Quick start · Ultrasound Device

Your device, in four steps.

From the box to your first session. Two minutes to read, and you’re set.

01

Charge it

Charge the device on its dock, or directly with the cable and plug. A full charge gives up to six sessions, so an overnight top-up about once a week keeps it ready.

02

Prep the skin

Apply a thin water-based layer - a serum, a moisturiser, or any water-based gel - so the head glides smoothly and transmits cleanly into the tissue.

03

Start the device

Power on and move the head in slow circles. The contact surface warms gently - never hot - while the ultrasound transmits into the tissue beneath. It auto-stops at ten minutes.

04

Clean & redock

Wipe the head with a soft, damp cloth, then return it to the dock. Many take different areas in separate sessions across the day.

Good to know. On the face, many use Setting 1 (30°C) with a water-based serum or moisturiser; leave out the eye area, the eyelids, the front of the throat, and any irritated or broken skin. During pregnancy we recommend Ultraease only with the agreement of a physician or midwife - and never on the abdomen, the lower back or the pelvic region. Ultraease is a wellness device, not a medical one; if in doubt, speak to your doctor first.

Quick start · Split-End Trimmer

Guides are on the way.

The Split-End Trimmer launches soon.

Its quick-start guide and FAQs will live right here. In the meantime, the orders, shipping, returns and warranty information below applies, and our team is ready to help.

Contact support →
FAQ

Common questions.

Search above, or browse by topic. Still stuck? The team is one message away.

Using the device
The metal application head reaches contact temperature within one to two minutes. The warmth is transferred through the contact surface - gentle, never hot - while the ultrasound transmits into the tissue beneath. Many keep the head moving in slow, even circles for the most uniform sensation.
Each session is ten minutes per region, and the device auto-stops at the end. The auto-stop is a built-in safeguard - a single ten-minute application is what one area needs at a time. Many take different regions in separate sessions across the day, and new users often start at Setting 1 and build up gradually.
Yes - on the face, many use Setting 1 (30°C, the gentlest warmth) and apply a water-based serum or moisturiser first so the head glides smoothly. Leave out the eye area, the eyelids, the front of the throat, and any irritated or broken skin.
No, a dedicated gel is not a requirement. Any water-based product you already have works as a contact layer - a serum, a water-based moisturiser, or a simple water-based gel. That thin, slick layer helps the head glide and makes for clean ultrasound transmission. The one thing to avoid is oils; they don’t transmit ultrasound well. Our own Ultraease ultrasound gel for longer sessions is coming soon - an upgrade, not a requirement.
Up to six full ten-minute sessions per charge, depending on the level and use of the warming element. It charges over USB-A, either directly or via the included dock - a full charge takes about two hours, so an overnight top-up about once a week keeps it ready.
Care & safety
Wipe the metal head after each use with a soft, barely-damp cloth to remove any gel or serum residue, then dry it right away. The device is not splash-proof - never rinse it under water, and don’t let moisture reach the seams or the charging contacts. Don’t use alcohol, solvents or abrasive cleaners.
Ultraease is a wellness device for at-home self-care, combining two technologies in one application head: a contact-warming element on the metal surface, and a 1-3 MHz ultrasound transducer. It is not a certified medical device and isn’t designed to diagnose, treat, cure, or prevent medical conditions. If there might be health reasons against it in your case, please check with your doctor before adding it to your routine.
We don’t recommend using Ultraease during pregnancy unless your physician or midwife has advised it is appropriate. In any case, leave out the abdomen, the lower back and the pelvic region - as a precaution, these zones are left alone in any external ultrasound application.
Split-End Trimmer guides and FAQs are coming soon. In the meantime, the shipping, returns and warranty details just below apply to every Ultraease product, and our team is one message away in Contact support.
Orders & delivery
Your Ultraease device, the charging dock, the charging cable and plug, and a printed companion booklet. Everything you need for your first session is included.
Standard shipping within Germany is free from an order value of €55 - so always for the ultrasound device. Orders to the rest of the EU ship at a flat €13.99. Express delivery within Germany is €9.99.
Orders are usually dispatched within one to two business days and arrive within two to five business days. You’ll get a tracking link by email as soon as it ships.
Returns & warranty
You have a 14-day statutory right of withdrawal - and we extend it to 30 days. If it doesn’t fit your routine, send the device back complete and the full purchase price is refunded to you. You cover the return shipping.
Message us through the form below with your order number and we’ll send you the return address and simple instructions. Return shipping is at your own cost.
Yes - a two-year warranty covering manufacturing defects, alongside your statutory rights.
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Shipping & returns

Clear, and on your side.

Shipping

  • Standard shipping within Germany - free.
  • Dispatched within 1-2 business days.
  • Delivery in roughly 2-5 business days.
  • A tracking link by email when it ships.

Returns

  • 30 days, extended from the statutory 14.
  • Send it back complete, with all its parts.
  • Full refund once it reaches us.
  • Return shipping is at your own cost.

Warranty

  • 2-year warranty on manufacturing defects.
  • In addition to your statutory rights.
  • We’ll repair or replace covered faults.
  • Just reach out with your order number.
Contact support

Still need a hand?

Whether it is an order, a delivery, a return or using the device - send us the key details. Our team looks at every request personally and usually replies within one business day.

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